How "Do Not Disturb" signs save face...
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Attendants always know. They are the pumping heart of a hotel.
Not the General Managers, not the owners. Attendants.
They master the ancient ability to move between rooms, restaurants, meeting rooms, hallways, offices and laundries without being seen. A good attendant is like a urban myth: you sometimes hear a story of someone that actually met one but he’s always a friend of a friend of a friend.They’re silent ninjas with a thing for cleaning other people’s mess.
So the worst thing that can happen to them is to break this cycle of invisibility. That’s like the ultimate capital sin of the profession.
An attendant can be found napping exhausted by the laundry machine and it would not be a big deal. But if they open a room door while a guest is in it, well… that’s another story.
Sure, softwares help and etiquette says that a good attendant should always knock three times before opening a room door (even though that room is under renovation since 2003), but even the most experienced attendant can accidentally open an occupied room door and this is never good news.
Hang-overing on a hotel bed is not the best image anyone wants to leave to the world, so when somebody violates the sanctity of a guest hotel room chances are that you will get a complaint or a pretty nasty review.
So how can you help your attendants to avoid this awful situations?
Get some “Do not disturb signs”.
Oh, that simple?
Hmm, not really. Let me rephrase it: get some GREAT “do not disturb signs” and make sure your guests use them, as having them hanging out on the closet or on a drawer won’t do much good, will it?
What makes a good DNDS (Do Not Disturb Sign)?
A good sign needs encourage guests to put it up. So many time guests don’t put it up because they just can’t be bothered to go back to the door. So something fun and relevant might encourage them to do it.
A good sign should also clearly be showing if the room is occupied, some signs look the same when they’re occupied or ready to be cleaned. And we don’t want those elusive ninja attendants to not see it changed from occupied to free.
A good sign should also be in the spirit of the hotel and the guest, so formal hotels might want something really boring.
So, what would convince your guest to use a DNDS? Here are some suggestions. We’ve made a booklet of the best Do Not Disturb Signs which you can download here, there’s plenty more in there.
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