Google Manipulates Search Results, says Yelp

Google knowingly manipulates search results according to a research paper published Monday from several academics.
The study presents evidence that the search giant sets out to hamper competitors and limit consumers’ options.

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The paper was authored by Tim Wu, the legal scholar and former FTC adviser.

“When the facts change, your thinking should change,” Wu said about the evolution of his stance. “The main surprising and shocking realization is that Google is not presenting its best product. In fact, it’s presenting a version of the product that’s degraded and intentionally worse for consumers.”

He added: “This is the closest I’ve seen Google come to [being] the Microsoft case.”

For Wu, the facts that changed came from Yelp.
The local reviews company — and longstanding Google adversary — built a browser plugin meant to recreate Google’s organic search page stripped of its OneBox, the listings and map pairing Google began inserting in 2009 for searchers that triggers local results.
Yelp named the alternative search results “Focus on the User,” after the anti-Google campaign it and other companies like TripAdvisor launched last year to convince EU regulators to move on an antitrust suit.

Yelp ran a study testing this search page version against Google’s, surveying 2,690 participants. Users clicked through on the map for its version at a 45 percent higher rate — evidence, the Yelp and Wu paper argues, that Google’s modus operandi in search denies consumers the best results.

“The easy and widely disseminated argument that Google’s universal search always serves users and merchants is demonstrably false,” the paper reads. “Instead, in the largest category of search (local intent-­based), Google appears to be strategically deploying universal search in a way that degrades the product so as to slow and exclude challengers to its dominant search paradigm.”

Core to the report’s claim is the concern, festering since Google began straying away from its original ten blue links in search, that the Mountain View behemoth favors its own results over others. Google has repeatedly denied this, arguing that its revamped search puts the most relevant results in front of searchers. 

Although the Yelp study does not disclose its full methodology, its statistical approach looks sound. However, Google may argue that the study’s exclusive focus on clicks is too narrow a metric for consumer preference in local search. Google is, particularly on mobile, trying to reduce clicks in lieu of results that show the answer immediately.
Plus, the company’s structured data absorbs several signals in local search, like the accuracy of a business location on a map, that may be absent from Yelp’s plugin. Respondents may have clicked more on Yelp’s map, but that doesn’t mean they arrived at what they were looking for.

Google declined to comment.
The company is currently mulling a response to the EU’s suit against its shopping product, in which Yelp is a complainant. The EU’s competition commissioner has noted that future antitrust charges could extend to other online Google services adjacent to search, like travel bookings or maps. Last week, Getty Images joined the EU suit, claiming Google is exercising monopoly power in image search.