1. The Rise of Megabrands:
How can independent hotels and small groups compete with powerful OTAs and branded hotels run by huge conglomerates like Marriott, IHG and AccorHotels?
2. Private Rentals:
Why alternative accommodations represent one of the biggest threats facing the hotel industry today and what hotels can do about it.
3. Digital Customer Service:
With the rise of online check-in, keyless entry, virtual concierges, chat apps and chatbots, how can hotels ensure guests are happy?
Date & Time:
Tuesday, January 31, 2017
4pm London | 5pm Italy | 11am New York City
Duration 1 hour