(INFOGRAPHIC) Conquering The World – Chatbots Gone Wild
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Facts About Chatbots
Chatbots are virtual assistants that help you find information (Siri, Amazon Alexa, and Google Home) or messaging apps that allow businesses to be online 24/7 and have round-the-clock customer service.
This is just the beginning of chatbots, and they are expected to increase in use over the next few years rapidly. Experts have predicted that we will not be able to tell the difference between speaking to a chatbot and speaking with another human being by 2029. Many top brands including CNN, Uber, and Nordstrom are already using chatbots for business. Here are some facts about chatbots that might surprise you.
1.4 Billion People Use Messaging Apps
According to BI Intelligence, more than 1.4 billion people are using messaging apps every day, and this number is rising at a huge rate. It is expected that over 25% of the world’s population will be using messaging apps by the start of next year, so the need for chatbots is obvious, and the opportunities are staggering.
People Like Chatbots
Over 60% of people surveyed have indicated they would be happy to message a chatbot to communicate with a business at a basic level. Chatbots are best at providing instant answers to urgent queries which are simple and can be answered with relative ease.
There Are Over 30,000 Chatbots on Facebook
At the moment, there are over 30,000 chatbots on the social media platform, used across over 200 countries by millions of people.
Chatbot Conversations Begin With ‘Hi’
This is not a requirement, but it is the most common way by which people first interact with chatbots, the simple ‘Hi.’
Want to learn more about chatbots? Check out our infographic below packed full of interesting facts and predictions for the future.